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CCMA · 8% of the exam

Patient Care Coordination and Education practice questions

10 free Patient Care Coordination and Education questions for the Certified Clinical Medical Assistant (CCMA) exam, each with the correct answer and an explanation for every option.

What this domain covers

Coordinating care and educating patients: referrals, care plans, preventive care and community resources.

Exam weight
8%
On a real exam
≈ 14 questions
In our bank
47 questions

Topics that come up most

  • Referrals and care transitions
  • Patient education methods
  • Preventive care and screenings
  • Care plans and follow-up
  • Community resources

How to study it

Read these questions from the patient's view; the best answer keeps care continuous and the patient informed.

Sample Patient Care Coordination and Education questions

Try each one before opening the answer. Original questions written to the official exam objectives.

  1. Question 1

    A healthy 35-year-old patient with no chronic conditions asks the medical assistant how often the CDC recommends that someone like her get a flu vaccine. Which response is accurate?

    • AOnce every flu season, because the recommendation includes healthy adults
    • BOnly after she turns 65, because routine flu shots start at that age
    • COnce every few years, because protection from a flu shot lasts several seasons
    • DOnly if she works in health care or lives with someone at high risk
    Show answer and explanation

    Answer: A) Once every flu season, because the recommendation includes healthy adults

    CDC recommends a flu vaccine every season for everyone 6 months and older, with rare exceptions, including healthy adults. The recommendation is not limited to older adults, health care workers or people with chronic conditions.

    • ACorrect. CDC recommends a flu vaccine every season for everyone 6 months and older, with rare exceptions. That includes healthy adults without chronic conditions.
    • BIncorrect. Adults 65 and older are at higher risk and have preferred vaccine types, but the annual recommendation is not limited to them.
    • CIncorrect. CDC recommends vaccination every season. Flu vaccines are updated each season to match the viruses expected to circulate.
    • DIncorrect. Health care workers and close contacts of high-risk people are encouraged to get vaccinated, but the annual recommendation also covers healthy adults outside these groups.
  2. Question 2

    The provider asks the medical assistant to help coordinate referrals for several patients. Which patient is the most appropriate candidate for a home health care referral?

    • AA patient with well-controlled hypertension who drives to work daily and needs monthly blood pressure checks
    • BA patient recovering from hip replacement for whom leaving the house takes considerable, taxing effort and who needs wound care
    • CA patient reporting sudden crushing chest pain and shortness of breath during a telephone call to the office
    • DA patient one week after cataract surgery who drives to the pharmacy and needs a single follow-up eye exam
    Show answer and explanation

    Answer: B) A patient recovering from hip replacement for whom leaving the house takes considerable, taxing effort and who needs wound care

    Home health care brings services into the home of a patient, such as someone recovering from surgery, who can't leave home without considerable and taxing effort and who needs intermittent skilled care. Patients who can travel easily belong in the office, and an emergency needs EMS.

    • AIncorrect. This patient can easily leave home, and routine blood pressure checks can be done at an office visit. Home health care isn't needed.
    • BCorrect. Home health care is meant for patients recovering from surgery or illness who normally can't leave home without considerable and taxing effort and who need intermittent skilled services, such as nursing care for a wound.
    • CIncorrect. These symptoms suggest an emergency. The patient needs emergency medical services right away, not a home health referral.
    • DIncorrect. This patient leaves home without difficulty and needs only one follow-up exam in the office. Home health care isn't needed.
  3. Question 3

    A pregnant patient asks when she should get the Tdap vaccine. According to CDC guidance, Tdap is recommended:

    • AAs one dose after delivery, before discharge, in place of a dose during pregnancy
    • BAs one dose during the first pregnancy, with no repeat in later pregnancies
    • CAs one dose during every pregnancy, preferably early in gestational weeks 27 through 36
    • DAs one dose during every pregnancy, preferably in the first trimester
    Show answer and explanation

    Answer: C) As one dose during every pregnancy, preferably early in gestational weeks 27 through 36

    CDC recommends one Tdap dose in every pregnancy, preferably during the early part of gestational weeks 27 through 36, so protective antibodies reach the newborn.

    • AIncorrect. CDC recommends Tdap during pregnancy so that maternal antibodies pass to the baby before birth. A postpartum dose doesn't replace this.
    • BIncorrect. CDC recommends a dose during every pregnancy, whatever the patient's earlier Tdap history.
    • CCorrect. CDC recommends a single Tdap dose during every pregnancy, preferably during the early part of gestational weeks 27 through 36, to help protect the newborn from pertussis.
    • DIncorrect. A dose in every pregnancy is right, but the preferred timing is early in weeks 27 through 36, not the first trimester.
  4. Question 4

    A provider tells a patient that recent lab results show prediabetes and asks the medical assistant to give the patient a referral resource. Which resource is most appropriate?

    • AA CDC-recognized yearlong lifestyle change program through the National DPP
    • BA diabetes self-management education program focused on insulin injection training
    • CA nephrology consultation to begin monitoring for diabetic kidney disease
    • DA bariatric surgery evaluation as the first step in preventing type 2 diabetes
    Show answer and explanation

    Answer: A) A CDC-recognized yearlong lifestyle change program through the National DPP

    People with prediabetes should be referred to a CDC-recognized National DPP lifestyle change program. This yearlong program builds healthy habits and cuts type 2 diabetes risk in half.

    • ACorrect. The National Diabetes Prevention Program's lifestyle change program is designed for people with prediabetes. CDC says it is proven to cut type 2 diabetes risk in half.
    • BIncorrect. Self-management education on insulin use is for people already diagnosed with diabetes who need it. A patient with prediabetes needs lifestyle change to prevent or delay type 2 diabetes.
    • CIncorrect. A specialist referral for diabetic complications is premature for prediabetes. First-line management is lifestyle change.
    • DIncorrect. Surgery is not the first-line step for prediabetes. CDC promotes the structured lifestyle change program to prevent or delay type 2 diabetes.
  5. Question 5

    A medical assistant reminds a patient to bring an up-to-date list of everything he takes, including over-the-counter products, vitamins and herbal supplements, to every visit. What is the primary purpose of this list?

    • ATo let the office verify insurance coverage for each listed product before the visit
    • BTo compare against the chart so omissions, duplications and interactions can be caught
    • CTo allow every listed prescription to be refilled at the visit without further review
    • DTo give the pharmacy the information it needs to transfer prescriptions to another store
    Show answer and explanation

    Answer: B) To compare against the chart so omissions, duplications and interactions can be caught

    An up-to-date list of all prescription and OTC drugs, vitamins and supplements allows medication reconciliation. Comparing it with the chart helps catch omissions, duplicates and interactions.

    • AIncorrect. Coverage questions may come up, but the list is mainly a safety tool. Many items on it, such as OTC products and supplements, aren't billed to insurance at all.
    • BCorrect. This is medication reconciliation: checking the patient's current list against the record to find missing items, duplicates and possible interactions, which helps prevent errors.
    • CIncorrect. The list is meant to be reviewed, not used to refill everything automatically. The provider still decides whether each drug should be continued, changed or stopped.
    • DIncorrect. Transferring prescriptions is a pharmacy process that doesn't depend on the patient bringing a list to the provider. The list's purpose at the visit is safe, accurate care.
  6. Question 6

    Which is a non-clinical community resource?

    • APhysical therapy
    • BChemotherapy
    • CAdult day care
    • DSurgery
    Show answer and explanation

    Answer: C) Adult day care

    • AIncorrect. Physical therapy is a clinical service.
    • BIncorrect. Chemotherapy is clinical treatment.
    • CCorrect. Adult day care provides supervision and social support, not medical treatment.
    • DIncorrect. Surgery is clinical treatment.
  7. Question 7

    A medical assistant tracks outgoing specialist referrals for the office. At which point should a referral be marked as a closed loop?

    • AAfter confirming the patient was seen and the specialist's report reached the referring provider
    • BAs soon as the referral form and records have been faxed to the specialist's office
    • COnce the specialist's office confirms that an appointment date has been scheduled
    • DWhen the insurance prior authorization for the specialist visit has been approved
    Show answer and explanation

    Answer: A) After confirming the patient was seen and the specialist's report reached the referring provider

    A referral loop is closed only when the referred visit is confirmed and the specialist's report gets back to the referring provider. Earlier steps like sending, scheduling or authorizing the referral leave it open.

    • ACorrect. Closing the referral loop means the referring clinician receives the specialist's report (or notice that the patient did not attend). This lets the provider act on new findings, as reflected in the CMS 'Closing the Referral Loop: Receipt of Specialist Report' measure.
    • BIncorrect. Sending the referral only starts the process. Many referrals are never completed, so the referral must be tracked until the outcome is known.
    • CIncorrect. A scheduled appointment does not mean the patient attended or that findings were sent back. The loop stays open until the report is received.
    • DIncorrect. Authorization is an administrative step that comes before the visit. It does not confirm that the care happened or that results were sent back to the referring provider.
  8. Question 8

    A patient who gave birth 5 days ago says her newborn has trouble latching and her nipples are sore during feedings. She has no fever or red, hot areas on her breasts. Which referral is most appropriate for the provider to consider?

    • AA registered dietitian to adjust her diet for better milk production
    • BAn endocrinologist to evaluate her hormone levels affecting lactation
    • CA lactation consultant to help with positioning and latch technique
    • DA dermatologist to evaluate and treat the irritated nipple skin
    Show answer and explanation

    Answer: C) A lactation consultant to help with positioning and latch technique

    Latch problems and early nipple soreness are breastfeeding technique issues, and a lactation consultant is the specialist for them. Signs of infection such as fever or a red, hot area would call for the provider instead.

    • AIncorrect. A dietitian can advise on nutrition, but the problem here is the baby's latch and feeding technique, not the mother's diet. Diet changes won't fix a poor latch.
    • BIncorrect. Nothing here suggests a hormonal disorder. Latch trouble and nipple soreness in the first week usually come from positioning and technique, which an endocrinologist does not handle.
    • CCorrect. A lactation consultant is a breastfeeding expert who teaches mother and baby how to breastfeed. MedlinePlus notes that getting help with a proper latch right away can help nipple soreness go away faster.
    • DIncorrect. The soreness comes from poor latch and positioning, not a primary skin disease. Fixing the latch addresses the cause, so a dermatology referral is not the right first step.
  9. Question 9

    When teaching home blood pressure monitoring, the patient should be told to:

    • ASit quietly for 5 minutes, arm supported at heart level
    • BMeasure right after exercise, when the heart is working harder
    • CHold the arm above the head
    • DTalk during the reading
    Show answer and explanation

    Answer: A) Sit quietly for 5 minutes, arm supported at heart level

    • ACorrect. This improves accuracy.
    • BIncorrect. Rest first.
    • CIncorrect. Keep it at heart level.
    • DIncorrect. Talking can raise readings.
  10. Question 10

    Which tool is commonly used to teach healthy portion balance at meals?

    • AThe PHQ-9
    • BMyPlate
    • CA Snellen chart
    • DA peak flow meter
    Show answer and explanation

    Answer: B) MyPlate

    • AIncorrect. That's a depression screen.
    • BCorrect. It shows proportions of food groups.
    • CIncorrect. That's a vision test.
    • DIncorrect. That's for breathing.

Patient Care Coordination and Education: FAQs

How much of the CCMA exam is Patient Care Coordination and Education?

Patient Care Coordination and Education is 8% of the CCMA exam by the official exam guide's weighting, which on a 180-question form works out to roughly 14 questions. The real exam's exact split varies by form.

What does the Patient Care Coordination and Education domain cover?

Coordinating care and educating patients: referrals, care plans, preventive care and community resources.

How should I study Patient Care Coordination and Education for CCMA?

Read these questions from the patient's view; the best answer keeps care continuous and the patient informed.

Where can I practise more Patient Care Coordination and Education questions?

This page has 10 free Patient Care Coordination and Education questions with answers. The ExamWize CCMA question bank has 47 questions in this domain. Every practice exam result breaks your score down by domain, and Review Mode re-drills the questions you missed.

Get Patient Care Coordination and Education exam-ready

The full CCMA bank has 47 Patient Care Coordination and Education questions. Timed practice exams match the real exam's length and domain weights, every result shows your score per domain, and Review Mode re-drills the questions you missed.

Not affiliated with NHA; questions are original, written from the official exam outline, and never copied from the real exam.