Administrative Assisting practice questions

Answer: D) Supplies, equipment and services not in CPT

• AIncorrect. They're service codes.
• BIncorrect. That's ICD-10-CM.
• CIncorrect. That's ICD-10-PCS.
• DCorrect. Examples include ambulance and certain drugs.

Answer: C) ICD-10-CM

• AIncorrect. CPT codes describe procedures and services.
• BIncorrect. HCPCS Level II codes cover supplies, equipment and some services.
• CCorrect. ICD-10-CM codes describe diagnoses, symptoms and conditions.
• DIncorrect. NDCs identify drug products.

Answer: B) A fixed amount paid per visit

• AIncorrect. A percentage share is coinsurance.
• BCorrect. A copay is a set dollar amount, such as $25 per office visit.
• CIncorrect. That is the premium.
• DIncorrect. That is the deductible.

Answer: A) Whether the device's speaker is muted or the volume is turned down

When the video works but the patient can't hear, start with the simplest likely cause: a muted speaker or low volume. Try that before more disruptive steps.

• ACorrect. The video is working, so the connection is fine. The quickest, most likely fix is to confirm the speaker or app isn't muted and the volume is up.
• BIncorrect. Switching browsers is a later step. Video is already working, so simple audio settings should be checked first.
• CIncorrect. Disconnecting and rejoining wastes visit time and may not help if the device is muted. Check basic settings first.
• DIncorrect. Converting the visit is a last resort, used only after basic troubleshooting fails.

Answer: D) Remind staff and patients of follow-ups

• AIncorrect. It tracks follow-ups.
• BIncorrect. It tracks follow-ups.
• CIncorrect. It tracks follow-ups.
• DCorrect. It supports continuity of care.

Answer: A) To the ordering provider

• ACorrect. Results go to the provider who ordered the test for review.
• BIncorrect. Results should not sit where others can see them.
• CIncorrect. Results must reach the ordering provider.
• DIncorrect. The provider reviews results first.

Answer: D) Charge minus allowed amount

• AIncorrect. This is unrelated to billing adjustments.
• BIncorrect. A contractual adjustment is not a penalty.
• CIncorrect. That is a refund, not a contractual adjustment.
• DCorrect. It is the difference between the office's charge and the amount the payer's contract allows.

Answer: A) CPT

• ACorrect. CPT codes describe procedures and services, such as office visits and injections.
• BIncorrect. ICD-10-CM codes describe diagnoses.
• CIncorrect. NDCs identify drug products.
• DIncorrect. The DSM classifies mental health conditions.

Answer: C) To lower the number of missed appointments and no-shows

Appointment reminder calls and texts mainly reduce missed appointments (no-shows). They don't replace eligibility checks, check-in or secure delivery of results.

• AIncorrect. Staff check insurance eligibility with the payer, usually through the payer's portal or by phone. A reminder message to the patient doesn't do that.
• BIncorrect. Reminders don't replace check-in. The patient still needs to be registered, have demographics and insurance confirmed, and be checked in when they arrive.
• CCorrect. Studies show phone and text reminders reduce no-show rates. That keeps the schedule full and helps patients get timely care.
• DIncorrect. Reminder calls and texts aren't the right channel for test results. Results are protected health information and must be released through secure, authorized methods.

Answer: C) Fit in urgent or same-day visits

• AIncorrect. It handles urgent needs.
• BIncorrect. It handles urgent needs.
• CCorrect. It's sometimes called open-access buffering.
• DIncorrect. It handles urgent needs.