CMAA · 19% of the exam
Patient Encounter practice questions
10 free Patient Encounter questions for the Certified Medical Administrative Assistant (CMAA) exam, each with the correct answer and an explanation for every option.
What this domain covers
One of the two largest CMAA domains: the patient's visit from check-in to check-out.
- Exam weight
- 19%
- On a real exam
- ≈ 26 questions
- In our bank
- 111 questions
Topics that come up most
- Patient registration and demographics
- Verifying insurance and eligibility
- Check-in and check-out procedures
- Collecting co-pays and balances
- Updating the electronic health record
How to study it
Walk through a visit step by step and note what is collected or verified at each point; questions follow that order.
Sample Patient Encounter questions
Try each one before opening the answer. Original questions written to the official exam objectives.
Question 1
If a likely duplicate patient record is found, the assistant should:
- ADelete the newer record
- BNotify staff to review it
- CIgnore it and continue
- DMerge it without review
Show answer and explanation
Answer: B) Notify staff to review it
- AIncorrect. Deleting can lose data.
- BCorrect. Flag it so the appropriate staff can decide whether to merge.
- CIncorrect. Duplicates cause errors.
- DIncorrect. Merging needs review.
Question 2
What is COBRA coverage?
- AMedicare for workers under 65
- BFree government coverage for all unemployed people and their families
- CContinued employer coverage after leaving a job
- DA workers' compensation benefit
Show answer and explanation
Answer: C) Continued employer coverage after leaving a job
- AIncorrect. It's employer continuation.
- BIncorrect. It's paid continuation.
- CCorrect. The former employee usually pays the full premium.
- DIncorrect. It's employer continuation.
Question 3
A financial responsibility form tells the patient:
- ATheir test results
- BWhat they may owe
- CTheir provider's salary
- DTheir visit diagnosis
Show answer and explanation
Answer: B) What they may owe
- AIncorrect. This is clinical.
- BCorrect. It explains the patient's payment obligations.
- CIncorrect. This is unrelated.
- DIncorrect. This is clinical.
Question 4
Coinsurance differs from a copayment because coinsurance is:
- AWaived for all visits
- BA fixed dollar amount
- CPaid only by insurers
- DA percentage
Show answer and explanation
Answer: D) A percentage
- AIncorrect. It is owed after the deductible.
- BIncorrect. That is a copayment.
- CIncorrect. The patient pays coinsurance.
- DCorrect. Coinsurance is a percentage; a copay is a fixed amount.
Question 5
Under the ACA, how are many preventive services covered in-network?
- AWith no cost-sharing for the patient
- BOnly after the deductible is met
- COnly with a 50% coinsurance
- DNot at all
Show answer and explanation
Answer: A) With no cost-sharing for the patient
- ACorrect. Copays and deductibles don't apply.
- BIncorrect. They're covered without cost-sharing.
- CIncorrect. They're covered without cost-sharing.
- DIncorrect. They're covered.
Question 6
At check-out, a patient asks why she owes the full allowed amount for today's covered visit even though she has health insurance. Her eligibility check shows she has not yet met her plan's deductible for the year. Which explanation of a deductible is accurate?
- AIt is the amount she may owe for covered services during the coverage period, usually a year, before her plan begins to pay
- BIt is a fixed dollar amount she pays each time she receives a covered service, such as $25 per office visit
- CIt is her percentage share of the allowed amount for each covered service, such as 20% of the visit charge
- DIt is the amount she pays every month to keep her coverage active, whether or not she receives any care
Show answer and explanation
Answer: A) It is the amount she may owe for covered services during the coverage period, usually a year, before her plan begins to pay
A deductible is the amount a patient may owe for covered services during a coverage period (usually one year) before the plan begins to pay. It is different from a copayment (fixed fee), coinsurance (percentage share), and the premium (the cost of keeping coverage).
- ACorrect. CMS defines a deductible as the amount a person could owe for covered services during a coverage period (usually one year) before the plan begins to pay. Until she meets it, she pays the allowed amount for services subject to the deductible.
- BIncorrect. That describes a copayment: a fixed amount paid for a covered service, usually at the time of service.
- CIncorrect. That describes coinsurance: the patient's share of costs calculated as a percentage of the allowed amount, which usually applies after the deductible is met.
- DIncorrect. That describes the premium, which keeps the coverage active and is not counted as cost sharing or toward the deductible.
Question 7
How does TRICARE For Life work with Medicare?
- AIt covers only dental care
- BIt replaces Medicare entirely once the retiree turns 65 and enrolls
- CIt pays before Medicare
- DIt pays after Medicare as secondary coverage
Show answer and explanation
Answer: D) It pays after Medicare as secondary coverage
- AIncorrect. It's medical coverage.
- BIncorrect. It works with Medicare.
- CIncorrect. Medicare pays first.
- DCorrect. It's for Medicare-eligible military retirees.
Question 8
A 15-year-old patient who is not emancipated arrives alone for a routine wellness visit. Before treatment, what consent is generally required?
- AVerbal consent from the minor, because a routine visit is low-risk
- BPhone consent from any adult relative, such as an aunt or adult sibling
- CWritten consent signed by the minor, as long as the minor shows photo ID
- DConsent from a parent or legal guardian, unless a state-law exception applies
Show answer and explanation
Answer: D) Consent from a parent or legal guardian, unless a state-law exception applies
Minors generally need consent from a parent or legal guardian before treatment. State laws create exceptions such as emancipation, specific sensitive services and emergencies.
- AIncorrect. Minors generally can't legally consent to their own care. A visit being low-risk doesn't create an exception.
- BIncorrect. Only a parent or legal guardian normally has authority to consent for a minor. Being an adult relative doesn't give that authority.
- CIncorrect. A photo ID confirms who the patient is. It doesn't give a non-emancipated minor the legal capacity to consent.
- DCorrect. Parents or legal guardians usually make medical decisions for minors. State laws allow exceptions such as emancipation, the mature minor doctrine, certain sensitive services and emergencies.
Question 9
Who is the CHAMPVA program for?
- ACertain spouses and children of disabled or deceased veterans
- BAll active-duty service members
- CAll people over 65
- DLow-income children
Show answer and explanation
Answer: A) Certain spouses and children of disabled or deceased veterans
- ACorrect. It's run by the VA.
- BIncorrect. That's TRICARE.
- CIncorrect. That's Medicare.
- DIncorrect. That's CHIP or Medicaid.
Question 10
What is an out-of-pocket maximum?
- AThe most a patient pays for covered care in a plan year
- BThe monthly premium amount
- CThe deductible for a single visit
- DThe amount an insurer pays per claim
Show answer and explanation
Answer: A) The most a patient pays for covered care in a plan year
- ACorrect. After it's reached, the plan pays 100%.
- BIncorrect. That's the premium.
- CIncorrect. It's an annual cap.
- DIncorrect. It's the patient's cap.
Patient Encounter: FAQs
How much of the CMAA exam is Patient Encounter?
Patient Encounter is 19% of the CMAA exam by the official exam guide's weighting, which on a 135-question form works out to roughly 26 questions. The real exam's exact split varies by form.
What does the Patient Encounter domain cover?
One of the two largest CMAA domains: the patient's visit from check-in to check-out.
How should I study Patient Encounter for CMAA?
Walk through a visit step by step and note what is collected or verified at each point; questions follow that order.
Where can I practise more Patient Encounter questions?
This page has 10 free Patient Encounter questions with answers. The ExamWize CMAA question bank has 111 questions in this domain. Every practice exam result breaks your score down by domain, and Review Mode re-drills the questions you missed.
Other CMAA topics
- Foundational Knowledge9% of the exam
- Communication and Professionalism19% of the exam
- Medical Law, Ethics, and Compliance15% of the exam
- Scheduling15% of the exam
- Billing and Revenue Cycle10% of the exam
- Medical Practice Administrative Procedures and Logistics13% of the exam
Also: 15 free questions across all topics, the CMAA cheat sheet and the study guide.
Get Patient Encounter exam-ready
The full CMAA bank has 111 Patient Encounter questions. Timed practice exams match the real exam's length and domain weights, every result shows your score per domain, and Review Mode re-drills the questions you missed.
Not affiliated with NHA; questions are original, written from the official exam outline, and never copied from the real exam.